Returns & Exchanges

At Shizukacollective, we strive for perfection in every silhouette, but we understand if a piece isn't the right fit for you. We offer a 30-day return window for all unworn garments in their original condition with tags attached.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.

• 3.
  Label and Ship

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

• 4.
  Quality Check and Refund

  Once our team inspects the returned garments, your refund will be processed to your original payment method within 5-7 business days.