Frequently Asked Questions
Everything you need to know about shopping with Shizukacollective.
How do I determine my size for Shizukacollective pieces?
Each product page features a detailed sizing guide and specific garment measurements. As our collections focus on tailored silhouettes, we recommend measuring a similar item you own or contacting our style team for personalized advice.
What is your shipping policy and delivery timeline?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please visit our Returns Portal to start your request.
Are your garments sustainably produced?
At Shizukacollective, we prioritize ethical manufacturing and high-quality materials designed to last. We work with small-batch production partners to minimize waste and ensure fair labor practices.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'buy now, pay later' options through Klarna and Afterpay.
How should I care for my Shizukacollective items?
To maintain the longevity of your garments, we recommend following the specific care instructions on the inner label. Most of our high-end fabrics benefit from delicate cold washes or professional dry cleaning.